What should I do if my KYC verification  is rejected?

If your KYC verification is rejected, you can review the rejection reason on the “My Profile – User Information” page in the Client Portal.

Please update the required information accordingly and resubmit your application.

You should also check your inbox, as well as your spam or junk folder, as the email explaining the rejection reason may have been filtered there.

If the issue persists after resubmission, or if you require further assistance, please contact our Customer Support Team, and we will be happy to h